About Us

Refund & Cancellation Policy

At NELTAS, our foremost priority is to provide a rewarding and impactful learning experience for all our students. We understand that sometimes our offerings may not fully meet your expectations, and in such cases, we are committed to addressing your concerns with fairness and transparency.

This Refund & Cancellation Policy aims to clearly outline your rights and the process to request a refund or cancel your subscription or course enrollment.

1) Refund Eligibility

  • You must request cancellation within 10 days from the date of purchase.
  • The online study or learning material must not be used. Refunds for physical books will only be processed in case of damaged items or printing defects, and the issue must be reported within 3 days of delivery along with clear supporting images.
  • Refund eligibility applies only to specific course subscriptions or learning packages as outlined at the time of purchase.

Please note: Refunds will not be provided for purchases that exceed these usage limits or for products marked as non-refundable during the purchase process.

2) Cancellation Process

To cancel your subscription or course enrollment, please reach out to our support team promptly by:

Please provide your purchase details, such as order number and registered email address, to facilitate a smooth process.

3) Refund Process

  • Submit a refund request by writing to info@neltas.com with your registered email, payment receipt, and reason for the refund.
  • Our support team will review your request and confirm eligibility within 3–5 working days.
  • If approved, the refund will be processed via the original method of payment within 7–10 working days.

4) Disputes & Exceptions

  • NELTAS reserves the right to decline refund requests that do not meet the policy conditions.
  • Consider exceptions in genuine hardship cases, at our sole discretion.

5) Additional Notes

  • Refunds apply only to payments made directly through the NELTAS website or authorised platforms.
  • Any promotional or discounted purchases may have separate terms, which will be communicated during purchase.
  • If you have any questions regarding this policy or require assistance, please contact our support team.

At NELTAS, we value your trust and aim to deliver quality education. Your satisfaction matters to us, and we are always here to listen and help you make the most out of your learning journey.