NELTAS is committed to safeguarding the privacy of every user who visits our website, registers for our programs, or engages with our content and services. This Privacy Policy outlines how we collect, use, share, and protect your information, and your rights concerning the data we hold.

Why This Privacy Policy?

This Privacy Policy is designed to help you understand:

• What personal data we collect from you
• How and why we use your data
• Your rights concerning your personal information
• The steps we take to keep your data secure

By accessing or using our website, you agree to the terms outlined in this policy. If you do not agree, please discontinue the use of our services.

Children’s Privacy Policy

We are deeply committed to protecting the privacy and personal information of children using our platform. We comply with applicable laws, including the Information Technology (IT) Act, 2000 and, where applicable, COPPA (Children’s Online Privacy Protection Act).

1) Parental Consent is Mandatory

We do not knowingly collect, use, or disclose personal information from children under 13 without verifiable parental consent. If a child registers or interacts with our services, we ensure a parent or guardian has provided permission.

2) Information We May Collect (With Consent)

• Child’s name, age, academic level
• School details
• Performance and learning progress
• Login credentials

3) Inadvertent Collection and Prompt Deletion

If we inadvertently collect data from a child under 13 without consent, we will delete it immediately and notify the parent/guardian.

4) Parental Rights and Control

• Review the child’s data
• Request corrections or deletions
• Withdraw consent and deactivate the account

To initiate, write to: info@neltas.com

Users' Rights

As a user, you have rights under data protection laws:

• Right to Access – Request a copy of your data.
• Right to Rectification – Correct inaccurate data.
• Right to Withdraw Consent – Opt out of marketing at any time.
• Right to Restriction or Deletion – Request limits on use or deletion of your data.
• Right to Know – Understand what we collect, why, and who we share it with.

Users’ Obligations

• Provide accurate and updated information.
• Respect others’ privacy.
• Protect your account credentials.
• Comply with laws and our Terms of Use.
• Stay informed about policy updates.

Data Erasure Requests

Email info@neltas.com with the subject "Data Deletion Request". We will verify and process within 7–10 working days.

Contact Us

Email: info@neltas.com
Phone: [ ]
Address: [ ]

Data Collection: What Data Do We Collect?

• Personally Identifiable Information (name, DOB, contact, school, guardian details)
• Technical and Usage Data (IP, browser, device, pages visited)
• Communication Preferences (history, feedback, subscription settings)
• Academic Progress (scores, modules, certificates)
• Transactional Data (orders, payment status, invoices)

How Do We Collect User Data?

• When you register on our website or app
• When you communicate with us
• Through cookies and tracking technologies
• When you participate in contests, webinars, or surveys
• When you make a purchase or subscription

How Do We Use User Data?

• Deliver personalised content
• Communicate updates and offers
• Provide customer support
• Improve functionality and security
• Conduct academic assessments
• Send newsletters and updates (if opted-in)
• Comply with legal requirements

How, When, and With Whom We Share User Data

• With trusted service providers (cloud, payment gateways, IT support)
• With affiliated educational institutions (with consent)
• With legal authorities (when required)
• With internal teams (on a need-to-know basis)

Data Protection Assurance

All parties with access to your data are contractually bound to protect your privacy and use data only for the intended purpose.